Terms and Conditions for Wedding Planner Denmark

WPD (Wedding Planner Denmark)
Bymuren 105, 2. tv.
Hvidovre 2650, Danmark
Phone: +4552723896
VAT number: 40810854

Conditions

Insufficient documents

It is the responsibility of the wedding couple to submit the required color and actual size documents. If Agency of Family Law, Copenhagen City Hall and other Danish authorities assesses and decide your documents are not genuine or there is a lack of documents, in the worst-case scenario, your wedding arrangement can be canceled without we refunding the Gold, Silver or Bronze package you have paid to Wedding Planner Denmark. When you have send your documents to Wedding Planner Denmark, you also accept our terms. § Additional documentation requested by the Danish administration.

The Agency of Family Law may decide that additional documentation should sent if needed. However, it can not be predicted by our company and advisors. We cannot be held responsible for any delays at the time of the case. In these cases, we will try to help you with solving any challenges such as the transmission of other documents to the Agency of Family Law and more.

Payment

Wedding Planner Denmark accepts online payments with the following credit cards Visa/Dankort, Visa, Mastercard, Visa Electron, Maestro.

Once we receive all your documents, you will be asked to choose one of the packages we have under Prices and Services. Once you have selected the package, you have to make a payment.

If you have selected Gold, Silver, Personalized Wedding, Turbo case handling and have paid for the package, we will pay the fee of 220 Euro to the Agency of Family Law. The payment made by Wedding Planner Denmark to the Agency of Family Law is non-refundable to the customer.

The remaining amount contained in the package is non-refundable to the customer.

All prices on the website include VAT.

The website uses the following currencies for pricing: Euro (EUR)

Wedding Planner Denmark uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Wedding Planner Denmark's own website also uses encryption with SSL protocol.

If you regret your purchase (Withdrawal)

No right of refund is granted on the three packages purchased in our webshop, as the product is of such a nature that, under Danish law, the right of return cannot or should not be granted. Learn more at forbrugerombudsmandens website.

§ Apostille service
Cancellation - if you have requested to use our Apostille Service and decide to cancel before performing the service, the full amount will be refunded.

§ Change of wedding date
If you choose to change your wedding date more than 14 days before the confirmed wedding date as determined, we will charge a redistribution date of € 80. However, if you choose to change the wedding date less than 14 days before the confirmed wedding date as determined, we will charge a redistribution date of € 200.

Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to Wedding Planner Denmark in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.
Wedding Planner Denmark covers return costs to a reasonable extent.

When returning, please contact us at:

WPD
Bymuren 105, 2. tv.
Hvidovre 2650, Danmark
Phone: +4552723896
Mail: info@weddingplannerdenmark.com,

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.

Responsibility

Wedding Planner Denmark acts link between  the partners and the end customers. Any disagreement between the bought service and our partners can complain directly to Copenhagen Island Hotel, Agency of Family Law and the florist.

If the service does not meet what is stated on the website, then the financial responsibility lies with Wedding Planner Denmark. The scenario could be that you order our Gold service, where you get a hotel stay  included in the service. If the hotel room is not in the expected condition you can complain to the hotel.

If our partner (ie. the hotel, florist etc) cancels the booking or service after the agreement has been made, you will receive af refund.